Upon receipt of a new one trip unit with damages, immediately contact BestBuy Container. Document all damages via photos and repair estimate and send to BestBuy Container with-in 48 hrs of receipt of damaged container. We will then contact the steamship who brought the unit in. A surveyor will then be sent to the customer's location to inspect the container. BestBuy Container will then negotiate an acceptable amount for discount after the claim is settled with the steamship line.If you receive a used container with major damages, immediately contact BestBuy Container. Provide pictures and a written estimate of damages. BestBuy Container will work with you to resolve and issues concerning excessive damages and were unknown to BestBuy Container and the customer at the time of sale. In all cases, pictures and written estimates are required.